Procedures and process documentation in real time.
Remote Assist is an innovative collaboration solution that uses augmented reality. The App allows manufacturing and service companies to remotely connect and collaborate with their workforce and customers in real-time.
Capture and distribute institutional knowledge to your team
Draw digital annotations to guide workers
Reduce new employee ramp up time
Integrated live chat
Multiple user interfaces
Send frontline workers documents via app
Supported on Android, iOS, and Chrome Browser
What is Remote Assistance?
Remote Assistance is an innovative solution that uses assisted and augmented reality to collaborate. The technology allows manufacturing and service companies to communicate real-time using video, drawing annotations, chat, and images. The platform is perfect for troubleshooting during service calls.
How does Remote Assistance work?
Remote Assist Steps:
Step 1: The remote user needs help and calls an expert via the Remote Assistance App on his phone.
Step 2: The expert receives a notification on his phone and an email that the remote user needs assistance.
Step 3: The expert answers the call via a laptop or desktop computer.
Step 4: The remote user and expert collaborate via live video, text chat, and audio. The expert can draw simple annotations on the remote user screen to guide them to fix the problem. The expert can send the remote user images, instructional videos, and other documentation. The expert can record the conversation for later review.
Various types of industries
benefit from Remote Assistance:
Customer service organizations
Technical Support Specialist
Field Service Technicians
Design and Construction
Don’t see your industry represented here? Sorry about that! Let us know who you are and what we can do for you.
Easy access to training and instruction without paper cuts!
Binders and manuals are antiquated and frustrating options for employees to get repair or functionality instructions.
Cloud-based storage for work instruction and procedures have replaced the old school. Misplaced binders, missing pages, and outdated instructions are no longer of concern. Your employees will receive updated and real time assistance- without papercuts!